Our company is looking for a full-time IT Specialist to start immediately!

Job Description

Job Title:  IT Specialist – Qena

Sample of Job Tasks:

• Handle Support tickets in a timely and accurate manner.
• Provide first-level support to customer service requests.
• Escalate complex support requests to relevant IT staff for resolutions.
• Understand support problems, analyze problem data, and determine appropriate solutions.
• Maintain problem documentation and their resolution procedures for reference procedures.
• Plan and complete daily assigned tasks within deadlines.
• Maintain confidentiality and security of company documents and customers.
• Report system downtime and performance issues to the  Manager.
• Ensure to follow standard operating procedures and meet service level agreements.
• Install, configure, and maintain software and hardware systems.
• Assist in the development and enhancement of IT systems.
• Assess potential risks and technical challenges and prepare appropriate mitigation plans.
• Conduct IT-related training for new hires, users, and technical teams as needed.
• Analyze system issues and provide resolutions.
• Recommend process improvements to ensure system reliability, scalability, security, integrity, and performance. Handle Support tickets in a timely and accurate manner.
• Work in compliance with department safety and quality standards

 

Qualifications: Bachelor’s Degree in a related Discipline.

Experiences: 1-2 years of experience

Work Location: Qena Admin Office – Plant

• Interested candidates are welcome to apply via mail by sending an updated resume with the subject IT Specialist – Qena to the mail career@elnahdacement.com.

Applications deadline: one week from the job ad.